Delivery & Returns
Delivery
Free doorstep delivery
Across the UAE
Orders are processed from Dubai; typical delivery is 2–3 working days.
Scheduled Rug Deliveries
Safe Handling & Access
Rug deliveries are scheduled with you to ensure safe handling and access.
Site Access Responsibility
Check Doorways & Elevators
Please ensure your delivery site has suitable access. House of Serene cannot be held responsible if delivery cannot be completed due to restricted access or site conditions. In such cases, the order will be considered fulfilled.
Rug Home Trials
Rug Home Trials
Other Emirates
Available on request (service fee may apply and is reimbursable upon purchase).
Returns
Faulty or Damaged Items
48 Hours Notice
Notify us within 48 hours with photos for replacement or refund.